Privacy Policy

We are committed to safeguarding our users’ privacy. This Privacy Policy (“Privacy Policy”) is intended to help you understand what information we collect, how we use it, and how we secure it, so you can make educated decisions while using our website.

“Service” refers to the Business’s service, which can be accessible through our website, which is hosted by sofijonlou.com. The Business is referred to as “we,” “us,” and “our.” As a Service user, “you” refers to you.

Who we are

Welcome: Our website address is: https://sofijonlou.com.

CoNSENT

When do we collect your information and get your consent?: When visitors use our website and interact with the website we collect the personal data (see below) which you provide to us, such as your name, delivery address and email address and phone number.

Personal Data: You may provide us with categories of your personal information.

• Complete and submit forms on the website
• Subscribe to our newsletter
• Purchase Sofi Jon Lou Products or Services

How do I remove my consent: If you change your mind after opting in, you may email shop@sofijonlou.com to remove your information from our emailing service at any time and remove your consent for us to contact you, or for the continuous collecting, use of your information.

DISCLOSURE

We will not sell or rent your Personal Information to anyone. Please rest assured that we value your personal information, trust, and privacy. Unless we are required by law or you breach our terms of service, we will under no circumstances reveal your personal information to others.

Contact Forms

We maintain contact form submissions for one year for customer service purposes, but you do not use the information provided through them for marketing.

Cookies

What will happen when I login into the website:

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

This Website collects cookies and may use cookies for reasons including, but not limited to: 

• Analyze our web traffic using an analytics package;
• Identify if you are signed in to the Website;
• Test content on the Website;
• Store information about your preferences;
• Recognize when you return to the Website.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What happens when I need to reset my password: If you request a password reset, your IP address will be included in the reset email.

duration we retain your data

How long do we retain your data: We will keep information for as long as it is legally permitted and in accordance with applicable privacy laws.

If you are not using your account you can request that it be deactivated. Your information will be kept for three (3) years if you used your account to purchase a product from Sofi Jon Lou.

In the case of newsletter subscriptions, we can keep your information for one (1) year following our last contact with you (date of last read newsletter).

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can view and edit that information.

Children’s privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

ANALYTICS PROGRAM

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Third-party services

Which third-party services do we disclose your data with?

In principle, the third-party providers we hire will only collect, use, and disclose your information as needed to execute the services they provide to us.

• Shipping and logistics
• Payment Providers
• Marketing Departments: email and advertising
• Technical service providers and web hosts.

Additionally, some third-party service providers, including such payment gateways and other payment transaction processor, have their very own privacy policies in respect to the data we must send to them for your purchase-related transactions.

We recommend that you read the privacy policies of these providers so that you can understand how your personal information will be handled by them.

Keep in mind that certain providers may be based in or have facilities in a jurisdiction other than yours or ours. If you choose to proceed with a transaction involving the services of a third-party service provider, your data may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are situated.

For example, if you live in Canada and your transaction is processed by a payment gateway in the United States, your personal information used to complete the transaction may be susceptible to disclosure under US law, including the Patriot Act.

You are no longer bound by this Privacy Policy or our website’s Terms of Service after you leave our store’s website or are led to a third-party website or application.

security

How do we protect your data?

We strive to keep your personal information safe. We utilize a specialized web hosting service to ensure the highest security standards and to ensure that your information is not lost, misused, accessed, disclosed, modified, or destroyed in an unauthorized manner.

When you provide us your credit card information, it is protected with SSL and saved with AES-256 encryption. We implement all PCI-DSS regulations and apply extra widely recognized industry standards, despite the fact that no mode of transmission over the Internet or electronic storage is completely safe.

Privacy policy revisions

Please revisit our privacy policy periodically as we retain the right to change it at any stage. Changes and clarifications will go into effect as soon as they are posted on the website. We will notify you if we make major changes to this policy, so you are aware of the which information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact information and questions

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at shop@sofijonlou.com.