Overview
Our refund and returns policy lasts for 14 days from the delivery date. If 14 days have passed since you received your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to without first sending us an email.
There are certain situations where refunds are not granted:
- Artwork with obvious signs of use
- Art work that has been opened and the original packaging has been remove.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five-ten business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/ or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@sofijonlou.com.
Exchanges
We only replace items if they arrive faulty or damaged. If you would like a replacement for the same item, send us an email immediately at sofi@sofijonlou.com along with photos. Please return your item to: Sofi Jon Lou, P.O Box 521320, Queens, NY 11352. We cannot accept return on faulty items after the first 2 days of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Sofi Jon Lou, P.O Box 521320, Queens, NY 11352.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at shop@sofijonlou.com for questions related to refunds and returns.
